Persons or Parties Covered
DeskToolsSoft Inc's DriverFinder has been certified by the TRUSTe's Trusted Download Program signifying that DriverFinder has been tested TRUSTe for compliance with TRUSTe's TDP program requirements including transparency, accountability and choice regarding the collection and use of your personal information. TRUSTe's mission, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. If you have questions or complaints regarding DriverFinder, please contact us at DeskToolsSoft, located at 548 Market Street, San Francisco, CA 94104 or by email at firstname.lastname@example.org or by phone at (408) 600-1418. If you are not satisfied with our response you can contact TRUSTe here.
Persons Excluded From This Website Are Still Covered
Persons Under 18 Years Of Age Are Excluded From This Website
This website is not lawfully accessible to persons under the age of 18 or who are otherwise covered by the provisions of the Child Online Privacy Act of 1998 (COPA). If you are under the age of 18 you must leave this site immediately. Fraudulent use of this website may make you subject to civil or criminal sanctions.
Viewing And/Or Use And/Or Communication Is Construed As Acceptance Of The Terms Of This Policy
A Note To California Residents (Online Privacy Protection Act Of 2003 - OPPA)
Why We Collect Personal Information
This Website only collects your Personal Information, where it is required, to provide you the best services and products available. By maintaining an accurate customer database, we are able to send notifications via e-mail to keep you informed about the status of your orders or accounts and to provide updates and technical notices. These messages are essential to the maintenance of your subscription and the functionality of our products and services.
About the Personal Information the DriverFinder Application Collects And How It Is Used
The driver scanning, matching and updating technology present in our software is designed to collect Hardware IDs and software signatures present in the system and routes this data back to our driver servers. We use this information so that our driver servers can respond back to our software with a list of recommended driver updates and other software relevant to the discovered hardware. While in trial-mode (pre-purchase, unregistered), this information is not tied in any way to any personal information. Post-purchase (registered) and after activation of the software the information is linked to your personal information. This information is also used to handle any technical, product, or customer support requests that you may send to us. Please be aware that if you prefer not to provide this inventory information, our software will be unable to provide any of our services.
About the Personal Information This Website Collects And How It Is Used
This website routinely collects information about its visitors, members, and customers. This information is obtained in various ways, such as:
Visitor, Member, Or Customer Information Obtained From 'Registration'
Registration means that the Visitor, Member or Customer takes active, positive steps to communicate information to this website. This can include pages where you register for Customer Support; it can include requesting information from the website via email, mail, or courier; it may be from joining an affiliate program or other membership organization, paid or unpaid; it may be from ordering a product.
For Customer Support registration instances, data is collected by:
DeskToolsSoft at the DeskToolsSoft/DriverFinder Customer Support Portal.
548 Market Street
San Francisco, CA 94104
For Product Registration instances, data is collected by:
1205 - 4464 Markham Street Victoria, BC V8Z 7X8
For general inquiries, data is collected by:
DriverFinder at the DriverFinder Contact Us form.
548 Market Street
San Francisco, CA 94104
Commitment to Data Security
This Website DOES NOT store credit card information. We work with a select number of 3rd party payment processors who serve as a trusted intermediary to handle e-commerce transactions with our Customers. Our e-commerce partners handle e-commerce on secure servers which encrypt all of our Customers' personal information. To learn more about how our e-commerce partners manage the privacy of information in conjunction with these e-commerce transactions, please see their complete Privacy Statements located on their purchase pages.
This Website has security measures in place, such as the following, to protect against the loss, misuse and alteration of your Personal Information in our customer database. Personal Information provided is stored in secure facilities with access restricted to authorized personnel only. We also have in place a series of access-control procedures required for retrieval of personal information. Further, this Website is regularly tested for security breaches to protect against unauthorized viewing of Personal Information. Although we make substantial efforts to store any Personal Information we collect in a secure operating environment that is not accessible to unauthorized users, no one - including this Website - can guarantee complete security.
Visitor Email Inquiries
Customer Email Or Testimonials
If you are a customer and send an email to the website, or if you communicate with the site by phone or mail, the website collects information about your communication and by communicating with the site you give your permission to collect, archive, retrieve, and otherwise use any information collected as the site sees fit.
Any communication which, in its sole discretion, the site deems to be a testimonial, may be publicized for commercial purposes.
Information Obtained From Referring Email Or Referring Urls
If you send a friend an email about this Site or if you send our url or that of one of our web pages to a friend, you must assume that some data is collected about your IP address or your email address and that of your friend. You must accept full responsibility for referring pages or email to a friend and agree to indemnify this site for any damage, intentional or unintentional, that results from said referrals.
Information Obtained From Voluntary Visitor, Member Or Customer Surveys
Unless otherwise specified in the survey, you must assume that any information provided to the website as part of a survey in which you participate may be used for general solicitation for commercial purposes or used by the site itself for product design or solicitation purposes.
Information Obtained From Electronic Means And 'Cookies'
Many websites, including this one, collect information about your computer, your email address, your IP address. You must assume that your web-viewing or web-use activity is monitored, tracked, and information collected. This information is not usually of a personal nature, but it may help define your viewing habits and product preferences even though the website may or may not have any idea who you are.
"Cookies" is web jargon for bits of computer code placed on your hard drive. Websites use this to keep you 'logged in', to keep track of search criteria, to monitor use, to password protect use of the site or use of products sold by the site. Cookies can also be used to obtain information about your computer configuration or your use of your computer.
Cookies can be used to electronically gather information about you. Again, it may or may not be personal information, but it is information and by using this site you are expressly giving permission to use 'cookies' and to use the information gathered from their use to benefit you. You also give permission to collect, archive, retrieve, and use any information collected for product design, product offers to you, and general commercial solicitation purposes by this site or joint venture partners, affiliates, and marketing organizations.
DriverFinder provides a number of ways for you to OPT OUT of receiving additional information from us. Note that this option does not apply to communication sent for the purposes of administering orders, contracts, support, product safety warnings, software updates, or other administrative and transactional notices. If you do not wish to continue receiving additional information or certain marketing materials (e.g., e-mail messages), you can opt-out of receiving these materials by following the unsubscribe instructions provided in the materials.
In addition, you can correct out-of-date information, update information, remove information, delete your Personal Information or review any information previously provided to us by accessing your account at our Customer Support portal or by contacting our Customer Support department at support[at]driverfinder[dot]org. Changes will be implemented within 10 business days. Please note, however, that we may retain certain information relating to software licensing and your information may also be retained in our archives. When contacting Customer Support, we may verify your identification through the use of security questions before sharing any Personal Information as it appears in our customer database.
Sharing Your Personal Information
The 3rd party payment processing company we use is:
1205 - 4464 Markham Street Victoria, BC V8Z 7X8
Bulletin Boards And Public Forums
Visitors, Members, or Customers who use any site provided bulletin boards or other public forums, such as chat rooms, do so at their own risk. You may not assume that the site monitors these services or protects you in any manner from information you post publicly or share with anyone else via these services.
By providing to this website information that forms the basis of communication with you, such as an email address, you waive all rights to file complaints concerning unsolicited email or spam from this website since, by providing such information, you agree to receive communication from us. However, all email communication with you shall contain an 'unsubscribe' link where you may notify the website that you no longer wish to receive solicitations or information from the website and your name will be removed from the general solicitation database.
Questions, Comments, or Report of Incidents
You may direct questions, comments or reports to: info [at] driverfinder [dot] org.
As part of the consideration that the Website requires of the Visitor to view, use, or interact with this site, Visitor agrees to use binding arbitration for any claim, dispute, or controversy ("CLAIM") of any kind (whether in contract, tort or otherwise) arising out of or relating to this purchase, this product, including solicitation issues, privacy issues, and Terms of Service issues.
Arbitration shall be conducted pursuant to the rules of the American Arbitration Association, which are in effect on the date a dispute is submitted to the American Arbitration Association. Information about the American Arbitration Association, its rules, and its forms are available from the American Arbitration Association, 335 Madison Avenue, Floor 10, New York, New York, 10017-4605. Hearing will take place in the city or county of the Seller.
In no case shall the Visitor have the right to go to court or have a jury trial. Visitor will not have the right to engage in pre-trial discovery except as provided in the rules; you will not have the right to participate as a representative or member of any class of claimants pertaining to any claim subject to arbitration; the arbitrator's decision will final and binding with limited rights of appeal.
The prevailing party shall be reimbursed by the other party for any and all costs associated with the dispute arbitration, including attorney fees, collection fees, investigation fees, travel expenses.
Jurisdiction And Venue
If any matter concerning this purchase shall be brought before a court of law, pre- or post-arbitration, Visitor agrees to that the sole and proper jurisdiction to be the state and city declared in the contact information of the web owner unless otherwise here specified. 548 Market St., San Francisco, CA 94104. In the event that litigation is in a federal court, the proper court shall be the closest federal court to the Seller's address.
Visitor agrees that the applicable law to be applied shall, in all cases, be that of the state of the Website owner(s).